Privacy Policy

Last Updated: May 2026

Boreal Audiology & Hearing Services (“we,” “us,” or “our”) operates the website www.hearboreal.ca. We are committed to protecting the privacy and security of our patients’ and website visitors’ personal information. This Privacy Policy outlines how we collect, use, and safeguard data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Personal Health Information Protection Act (PHIPA).

1. Information We Collect

We collect information to provide better services to our patients and optimize our online presence. This includes:

  • Voluntary Information: Name, email address, phone number, or other details you provide when using our contact links or navigating to our integrated patient booking portals (such as Cortico).
  • Automated Information: Anonymous technical data collected automatically via cookies, web beacons, and tracking scripts when you visit our site.

2. Tracking Technologies & Third-Party Cookies

Our website utilizes third-party tracking tools, including Google Analytics 4, Google Ads conversion tags, and the Meta (Facebook) Pixel. These technologies place cookies on your browser to:

  • Analyze website traffic, user behavior, and engagement patterns.
  • Measure the effectiveness of our local advertising campaigns.
  • Serve targeted advertisements based on past visits to our website.

You can choose to accept or decline cookies through your browser settings. Declining cookies will not prevent you from using or navigating the main functionalities of our website.

3. How We Use Personal Information

Any personal data or contact information facilitated through this website is strictly used to:

  • Schedule, manage, and confirm clinical hearing appointments.
  • Respond directly to patient inquiries, feedback, or requests for information.
  • Maintain corporate compliance with provincial and federal health privacy frameworks.

We do not sell, rent, trade, or lease your personal information or browsing data to third parties.

4. Personal Health Information (PHIPA Compliance)

Please note that our website is a marketing and informational tool. Any protected personal health information, diagnostic data, or clinical intake documentation is collected, stored, and managed securely within our encrypted, compliant Electronic Medical Records (EMR) system, entirely separate from this website architecture.

5. Your Rights and Data Access

You have the right to request access to any personal contact information we hold about you, or to request that your digital contact records be updated or deleted from our communication systems.

For any privacy-related inquiries, data requests, or concerns, please contact us directly:

Clinic Name:
Boreal Audiology & Hearing Services
Address:
539 Government St #17, Dryden, ON P8N 2P6
Phone:
807-700-5545